- Email: info@unitedmachinery.in
- Call Us: 981-119-1402
FAQ
Frequently Asked Questions
Q. Who are we?
A: We are a leading machinery auction company with a passion for connecting buyers
and sellers in the industrial world. With our extensive knowledge and experience in the
machinery industry, we facilitate seamless transactions, offering a wide range of high-quality
equipment and ensuring fair and transparent bidding processes. We strive to be your trusted
partner, providing exceptional services and creating valuable opportunities for all involved.
Q: What is the source of the used equipment on our platform?
A: We have strong and trusted relationships with our large number of customers, banks, leasing
companies, and insurance companies which approach us for listing their vehicles on our platform.
Q: Who can bid and buy from the platform?
A: Anyone can big by registering for the platform. Registration requires appropriate KYC documents
along with his Name, Company Name and other important information.
Q.: Can a dealer inspect the vehicles before bidding?
A: Yes, Dealer can co-ordinate with respective auction executive to inspect the vehicle before
bidding. We believe in delivering a great experience to the bidder without going into the hassle of
physically seeing a vehicle. Possibility of physical inspection will vary from vehicle to vehicle and
same would be communicated to the bidder.
Q: How do I participate in an auction?
A: To participate in an auction, you need to create an account on the auction platform. Once
registered, you can browse the available auctions and place bids on items you're interested in. Make
sure to follow the auction rules and guidelines provided by UMP.
Q: Can I retract or cancel a bid?
A: Bids are binding and cannot be retracted or cancelled. Therefore, it's essential to carefully
consider your bid before placing it.
Q: What happens if I win an auction?
A: If you have the highest bid when the auction ends, you win the item. We will provide instructions
on how to complete the transaction, including payment and shipping details. It's important to follow
these instructions to ensure a smooth and successful transaction.
Q: What types of used equipment can I find on the auction website?
A: The auction website specializes in the sale of used equipment across various industries. You can
find a wide range of equipment such as construction machinery, agricultural tools, industrial
equipment, vehicles, etc.
Q: Can I contact the seller to ask questions about the used equipment?
A: We provide 24/7 online support. Anyone can use this feature to ask questions, request additional
information, or clarify any doubts you may have about the equipment.
Q: What payment methods are accepted for purchasing used equipment?
A: The accepted payment methods, which commonly include bank transfers, credit/debit cards, and
online payment platforms. It's important to review the platform's payment policies and understand
the payment options available for completing the transaction.
Q: What happens if I win an auction bid?
A: If you have the highest bid when the auction ends, you win the item. Winning an auction bid
means you are obligated to purchase the item at the final bid price.
Q: Can I negotiate the price after winning an auction bid?
A: No, Auctions operate on the principle of highest bidder wins, and once the auction ends, the
winning bid is considered final. It is important to carefully consider your bid before placing it.
Q: Can I cancel or retract my winning bid?
A: Winning bids are considered final and cannot be cancelled or retracted.
Q: How do I arrange for shipping or pickup of the item I won?
A: We will provide instructions on how to arrange for shipping or pickup of the item you won.
Q: What types of issues can I contact 24/7 customer service for?
A: You can contact our 24/7 customer service for various issues, such as product inquiries, order
assistance, technical support, billing questions, account management, and general customer
concerns.
Q: What we do?
A: We provide a feature-rich, web-based, automated platform for auction of a wide variety of used
equipment and machines. The sellers and buyers using our platform services also benefit from our
detailed inspection, assistance in vehicle transfer, and much more.
Q: What type of used equipment will be available?
A: One can find virtually all kinds of used equipment that are being used in the industry on our
platform. You can access all the used equipment on our site through the AUCTION CATEGORIES
option.
Q: Will vehicles be pre-inspected?
A: Each and every equipment coming through consumer auctions will be thoroughly pre-inspected
by the officials of UMP Auction. The inspection report shall be available along with the listing of the
vehicle on the auction platform.
Q: How does the auction platform work?
A: The auction platform provides a digital marketplace where users can buy and sell items through
an auction format.
Q: How long do the auctions last?
A: The duration of auctions can vary. Some auctions may last for a few hours, while others can
extend to several days or even weeks.
Q: How does the bidding process work?
A: The bidding process typically involves placing a bid higher than the current highest bid on an item.
If another bidder surpasses your maximum bid, you'll be notified and given the opportunity to place
a higher bid if you choose.
Q: How do I ensure a safe and secure transaction?
A: To ensure a safe and secure transaction, it's important to follow our guidelines and
recommendations.
Q: How can I inspect the condition of the used equipment before bidding?
A: We provide detailed descriptions, specifications, and images of the used equipment they are
selling. You can carefully review this information to assess the condition of the equipment.
Q: How do I determine the value of the used equipment?
A: Assessing the value of used equipment can be challenging, as it depends on factors such as age,
condition, brand, market demand, and other variables. Auction websites often provide historical
price data or similar auction results to help you gauge the market value of the equipment.
Additionally, researching comparable equipment listings and consulting industry experts can assist in
determining a fair value.
Q: How is the shipping or delivery of the purchased used equipment handled?
A: Shipping and delivery arrangements for purchased used equipment may vary depending on the
auction website and the seller's preferences. It's recommended to review the shipping terms and
any associated costs mentioned in the auction listing or contact the seller for more details.
Q: How will I be notified if I win an auction bid?
A: We will typically notifies the winning bidder through call, email or notifications within the
platform. You will receive a notification indicating that you have won the auction and providing
instructions on the next steps to complete the transaction.
Q: What happens if I don't pay for the item after winning the auction bid?
A: Failing to pay for the item after winning an auction bid is a violation of our terms and can result in
penalties or account suspension. It is essential to fulfil your payment obligations to maintain a
positive reputation on the platform and avoid potential consequences.
Q: What if the item I won in the auction bid is not as described or damaged?
A: If the item you won in the auction bid is not as described or damaged, you should reach out to us
through our platform's customer support immediately. Provide evidence and documentation to
support your claim.
Q: What is 24/7 customer service?
A: 24/7 customer service refers to customer support that is available 24 hours a day, 7 days a week.
It means that customers can seek assistance, ask questions, or resolve issues at any time, including
outside regular business hours and on weekends or holidays.
Q: Will I receive immediate assistance when contacting 24/7 customer service?
A: While 24/7 customer service is available around the clock, the response time can vary depending
on the company and the nature of the issue.